Juicefly Refund & Returns Policy

We want you to be completely satisfied with your purchase. Please review our policies below for returns, refunds, and package protection.

📦 Shipping Orders 🚗 Delivery Orders 🛡️ Package Protection ❌ Cancellations ❓ FAQs

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Shipping Orders (Nationwide)

14 Days Return Window

Return & Refund Window

Returns and refund requests for shipped orders must be submitted within 14 days of delivery. After this period, we are unable to process any claims.

Return Conditions

✓ Items must be unopened and in original packaging. 20% Restocking fee will be applied for customer related issues.
✓ Contact us at support@juicefly.com before sending any returns
✓ Wait for return authorization before shipping items back

Refunds Will NOT Be Granted For

✕ Invalid ID or address provided at purchase
✕ Products we do not offer returns on
✕ Items opened or used after delivery
✕ Packages refused or undeliverable due to incorrect address

✓ Refund Processing

Once we receive and inspect your returned item, a refund will be processed to your original payment method within 3-5 business days.

Received an Incorrect Order?

If you received an incorrect order, please do not open any packages and contact us immediately at [email protected] for assistance.

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Delivery Orders (Local)

7 Days Return Window

Return & Refund Window

Returns and refund requests for local delivery orders must be submitted within 7 days of delivery. After this period, we are unable to process any claims.

⚠️ Important: Inspect at Delivery

You must inspect all items with your delivery driver at the time of delivery. If a product is damaged, defective, or incorrect, notify the driver immediately before completing the delivery. Once delivery is marked complete, we cannot accept returns for issues that were not reported at the time of handoff.

Refunds Will NOT Be Granted For

✕ Invalid ID or address provided at purchase
✕ Delivery refused at the designated address
✕ Products we do not offer returns on
✕ Damaged or incorrect items not reported at time of delivery

✓ Return Process

If your return is approved and the package is returned to our Juicefly location with the driver’s signature confirmation, a refund will be processed. 20% restocking fee will be applied for returns.

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Package Protection (Shipping Insurance)

What Is Package Protection?

Package Protection is an optional service available at checkout that covers your order against loss, theft, or damage while it’s in transit — from the moment it leaves our warehouse until the carrier delivers it. For a small fee, you can ship with peace of mind knowing your order is protected on its way to you.

What’s Covered

✓ Lost packages that never arrive
✓ Stolen in transit, before delivery
✓ Items damaged during transit

What’s Not Covered

✕ Theft after a package is marked delivered, including porch theft
✕ Packages sent to an incorrect or incomplete address provided at checkout
✕ Packages refused at delivery

How It Works

Add Package Protection at checkout

If an issue occurs, file a claim from your order page

Get store credit, a replacement, or a refund

⚠️ Important Notice

Package Protection is required to file claims for lost, stolen, or damaged packages. Coverage applies while your order is in transit and ends once the carrier marks it delivered. Theft after delivery is not covered, with or without Package Protection — if that happens, we recommend filing a police report.

Filing a Claim

Claims are filed right from your order — no forms and no order numbers to type:

Open My Orders and find your order

Click “Get Help With This Order” — attach photos right in the flow

Go to My Orders

See where to click & full coverage details

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Order Cancellations

You may cancel your order after placing it online. Depending on the status of your order, a restocking fee may apply:

Cancellation Timing	Restocking Fee
Within 15 minutes of placing order	No Fee
Order still at our store (not dispatched)	No Fee
Order packed and out for delivery/shipped	Up to 20%

To check if your order has been dispatched, contact us at (213) 329-5778.

📌 Please Note

Delivery and shipping times shown at checkout are estimates and are not guaranteed. Delays may occur due to traffic, high order volume, carrier delays, or staffing. Late delivery is not grounds for a full refund cancellation.

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Frequently Asked Questions

How long do I have to return an item?

For local delivery orders, you have 7 days from the delivery date to request a return or refund. For shipped orders (nationwide), you have 14 days from the delivery date. After these periods, we cannot process any claims.

My package shows delivered but I never received it. What should I do?

Start by checking around the delivery location — side doors, porches, mailrooms, and with neighbors or your building’s front desk. Carriers sometimes scan a package as delivered slightly early or leave it in a less obvious spot. If it still hasn’t turned up after 24 hours, sign in, open My Orders, and click Get Help With This Order so we can open an investigation with the carrier. Please note that Package Protection covers your order in transit — theft after a package is marked delivered isn’t covered, so how these cases resolve depends on what the carrier investigation finds.

Is porch theft covered after my package is delivered?

No. Package Protection covers your order while it’s on its way to you — lost, stolen, or damaged in transit. Once the carrier marks the package delivered, theft from a porch, mailbox, or lobby isn’t covered. If that happens, we recommend filing a police report. To help packages arrive safely, ship to an address where someone can receive them.

What is Package Protection and do I need it?

Package Protection is optional shipping insurance that covers your order against loss, theft, or damage during transit. We highly recommend it for all shipped orders, especially high-value orders. Without it, we cannot process claims for lost or damaged packages.

How do I file a Package Protection claim?

Sign in to your account, open My Orders, find the order, and click Get Help With This Order. The guided flow takes about a minute — you can attach photos (if damaged) right in it, and our team will review and respond within 1-2 business days. Not sure where to click? See the step-by-step guide.

Can I cancel my order after placing it?

Yes, you can cancel your order. If you cancel within 15 minutes or before it’s dispatched, there’s no fee. If the order is already packed and out for delivery or shipped, a restocking fee of up to 20% may apply. Call us at (213) 329-5778 to check your order status.

I received the wrong item. What should I do?

Please do not open any packages. File it right from your order: sign in, open My Orders, open the order, and click Get Help With This Order — you can add photos of what you received right in the flow (Package Protection is not required for wrong-item issues). We’ll arrange for the correct items to be sent to you.

How long does it take to receive my refund?

Once your return is received and inspected, refunds are processed within 3-5 business days to your original payment method. Depending on your bank, it may take an additional 5-10 business days to appear in your account.

Why do I need to inspect items with the delivery driver?

For local delivery orders, inspecting items at delivery allows us to immediately address any issues with damaged, defective, or incorrect products. Once the delivery is marked complete, we cannot verify what occurred during transit, which is why we require issues to be reported at the time of handoff.

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Contact Us

Have questions about returns, refunds, or Package Protection? We’re here to help!

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Email

[email protected]

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Phone

(213) 329-5778

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Package Claims

File a Claim