We want you to be completely satisfied with your purchase. Please review our policies below for returns, refunds, and package protection.
Shipping Orders (Nationwide)
14 Days Return Window
Return & Refund Window
Returns and refund requests for shipped orders must be submitted within 14 days of delivery. After this period, we are unable to process any claims.
Return Conditions
- ✓
Items must be unopened and in original packaging. 20% Restocking fee will be applied for customer related issues. - ✓
Contact us at support@juicefly.com before sending any returns - ✓
Wait for return authorization before shipping items back
Refunds Will NOT Be Granted For
- ✕
Invalid ID or address provided at purchase - ✕
Products we do not offer returns on - ✕
Items opened or used after delivery - ✕
Packages refused or undeliverable due to incorrect address
✓ Refund Processing
Once we receive and inspect your returned item, a refund will be processed to your original payment method within 3-5 business days.
Received an Incorrect Order?
If you received an incorrect order, please do not open any packages and contact us immediately at support@juicefly.com for assistance.
Delivery Orders (Local)
7 Days Return Window
Return & Refund Window
Returns and refund requests for local delivery orders must be submitted within 7 days of delivery. After this period, we are unable to process any claims.
⚠️ Important: Inspect at Delivery
You must inspect all items with your delivery driver at the time of delivery. If a product is damaged, defective, or incorrect, notify the driver immediately before completing the delivery. Once delivery is marked complete, we cannot accept returns for issues that were not reported at the time of handoff.
Refunds Will NOT Be Granted For
- ✕
Invalid ID or address provided at purchase - ✕
Delivery refused at the designated address - ✕
Products we do not offer returns on - ✕
Damaged or incorrect items not reported at time of delivery
✓ Return Process
If your return is approved and the package is returned to our Juicefly location with the driver’s signature confirmation, a refund will be processed. 20% restocking fee will be applied for returns.
Package Protection (Shipping Insurance)
What Is Package Protection?
Package Protection is an optional service available at checkout that covers your order against loss, theft, or damage during transit. For a small fee, you can ship with peace of mind knowing your order is protected.
What’s Covered
- ✓
Lost packages that never arrive - ✓
Stolen packages (including porch piracy) - ✓
Items damaged during transit
How It Works
Add Package Protection at checkout
If an issue occurs, file a claim
Get a replacement or full refund
⚠️ Important Notice
Package Protection is required to file claims for lost or stolen packages. If you did not add Package Protection at checkout, we are unable to process claims for packages marked as delivered but not received, or packages stolen after delivery.
Filing a Claim
To file a Package Protection claim, you will need:
- •
Your order number - •
Description of the issue (lost, stolen, or damaged) - •
Photos of damage (if applicable) - •
Any relevant tracking information
Order Cancellations
You may cancel your order after placing it online. Depending on the status of your order, a restocking fee may apply:
To check if your order has been dispatched, contact us at (310) 802-9687.
📌 Please Note
Delivery and shipping times shown at checkout are estimates and are not guaranteed. Delays may occur due to traffic, high order volume, carrier delays, or staffing. Late delivery is not grounds for a full refund cancellation.
Frequently Asked Questions
Contact Us
Have questions about returns, refunds, or Package Protection? We’re here to help!