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Common queries answered
Frequently asked Questions
We pride ourselves on fast processing. Generally, orders shipping to the West Coast arrive in 1-3 business days, while orders to the East Coast take 3-5 business days.
We also offer Local Delivery in select areas! To see the specific options and estimated arrival dates for your location, please enter your address at checkout.
To ensure the safety and quality of our products, our policy is as follows:
Eligibility: We accept returns for unopened or defective products only.
Timeframe: You must request a return within 14 days of your delivery date. Returns requested after this window will not be accepted.
Opened Items: We cannot offer refunds or returns on any items that have been opened, unless they are confirmed defective.
Fees: Please note that a restocking fee may apply to eligible returns.
Please contact us immediately at support@juicefly.com.
If your order has not yet been processed or shipped, we can update the address for you. However, once a tracking number has been generated and the package has left our facility, we are unable to make any changes or reroute the shipment.
We will send you updates based on the delivery method you chose:
Standard Shipping: You will receive an email with your tracking number as soon as your order is processed.
Local Delivery: You will receive text message notifications to keep you updated on your driver’s status.
For the fastest assistance, please email us at support@juicefly.com. Be sure to include your order number if you are inquiring about a specific purchase!
Please contact us immediately at support@juicefly.com.
If your order has not yet been processed or shipped, we can update the address for you. However, once a tracking number has been generated and the package has left our facility, we are unable to make any changes or reroute the shipment.
Because state regulations regarding vape products change frequently, shipping availability varies by location. To confirm if we can ship to you, please proceed to the checkout page and enter your zip code. Our system will instantly validate your address based on the most current laws.
Yes, most orders ship in a single package. If your order is too large to fit safely in one box, we may split it into two shipments to guarantee safe delivery.