⏱️ Processing Time: Orders placed before 4 PM PST ship same day. Allow 24-72 hours during high demand.
✍️ Adult Signature Required: All deliveries require ID verification (21+). No P.O. Box deliveries.
📧 Tracking: You'll receive a tracking email as soon as your order is processed.
🚫 Restricted States: We cannot ship to Arizona, Arkansas, Maine, Oregon, Utah, Alaska, Hawaii and Vermont.

View Full Shipping Policy →

🛡️

Package Protection

Protect your order against loss, theft, or damage during transit. Add Package Protection at checkout for peace of mind.

📦

Lost Packages

🚨

Stolen Packages

💔

Damaged Items

⚠️ Important

Package Protection must be purchased at checkout to file a claim. Without it, we cannot process claims for packages marked as delivered or stolen after delivery.

🛡️ File a Protection Claim

↩️

Returns & Refunds

📦 Shipped Orders

14 Days

Return window from delivery

🚗 Local Delivery

7 Days

Return window from delivery

Return Eligibility

✓ Unopened products in original packaging
✓ Defective products (with photos)
✕ Opened or used items cannot be returned
✕ A restocking fee may apply to eligible returns

View Full Returns Policy →

📋

Orders & Account

How do I track my order?

For Shipped Orders: You'll receive a tracking email once your order is processed. Click the link in the email or visit My Orders in your account.

For Local Delivery: You'll receive text message updates with your driver's status.

How do I create an account?

You can create an account in two ways:

At Checkout: Select "Create an account" during checkout
Direct Sign-Up: Visit the My Account page to register

Can I change or cancel my order?

To cancel or modify: Contact us immediately at support@juicefly.com

Within 15 minutes of ordering: No fee
Before dispatch: No fee
After dispatch: Up to 20% restocking fee

Note: Once a tracking number is generated, we cannot modify or reroute packages.

How do I change my shipping address?

For future orders: Log in to your account → Addresses → Add or edit your saved addresses.

For a placed order: Contact support immediately. We can only update addresses before a tracking number is generated.

Do you ship to my state?

We ship to most US states. However, due to state regulations, we cannot ship to:

Arizona
Arkansas
Maine
Oregon
Utah
Vermont

Enter your zip code at checkout to confirm availability.

Is my payment information secure?

Yes! We take your privacy seriously. We do not store full credit card numbers. Your payment is processed securely via an encrypted gateway to ensure your information remains private and safe.

⚠️

Common Issues

I received the wrong item

We apologize for the mix-up! Do not open the incorrect items.

Email support@juicefly.com within 14 days with:

Your order number
Photos of what you received

We'll arrange for the correct items to be sent.

My order arrived damaged

We're sorry to hear that! Email support@juicefly.com immediately with:

Your order number
Clear photos of the damaged item
Photos of the shipping box/packaging

Important: Do not throw away packaging until resolved. Contact us within 14 days of delivery.

My package shows delivered but I didn't receive it

First, check with neighbors and around your property.

If you have "Package Protection": File a claim at https://juicefly.com/package-protection-claim/

If you don't have "Package Protection": Unfortunately, we cannot process claims for packages marked as delivered. You may need to file a claim directly with the carrier.

I entered the wrong shipping address

Contact us immediately at support@juicefly.com or call (310) 303-9769.

If your order hasn't shipped yet, we can update the address. Once a tracking number is generated, we cannot reroute packages.

Note: Juicefly is not responsible for delays or returns due to address errors.

Still Need Help?

Our support team is available to assist you Monday - Friday, 8 AM - 6 PM PST

📧 Email Support 📱 (310) 303-9769 💬 Live Chat

How Can We Help You?

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