Shipping Policy

Juicefly ships vape products almost anywhere in the US. Most orders leave our facility within 24 hours — here’s everything you need to know about shipping, timelines, and policies.

• ⏱️ Processing time: 24–72 business hours before shipping. Orders placed before 4 PM PST on a business day may ship the same day; allow up to 72 hours during high demand.
• 🕗 We fulfill orders: 8:00 AM – 4:00 PM PST, Monday–Saturday.
• 📅 Sundays & holidays: shipping carriers don’t pick up on Sundays or U.S. federal holidays. Orders placed Saturday after 4 PM or on Sunday ship out the next business day.
• 📧 Tracking: a tracking email is generated automatically as soon as your order finishes processing.
• 💡 Tip: ordering in bulk gets you the best value and reduces shipping costs.

Live in the LA area? We deliver to select Los Angeles zip codes with two fast options — choose the one that fits at checkout.

Shipping rates and available methods are calculated at checkout based on your delivery address. This reflects the current shipping options and costs for your location and local carrier — please review these details carefully during checkout so your order can be processed and delivered smoothly.

The legality of purchasing certain products varies by location, and our ability to ship to some states is restricted by these regulations. Any prohibited items will be removed and refunded, and the rest of your order will be processed normally. We continuously monitor legal changes, so shipping availability may change without notice.

• 🪪 An Adult Signature Confirmation (21+) is required upon delivery. The recipient must show the delivery employee a valid government photo ID for age verification.
• 🚫 We cannot ship to P.O. boxes — all products require a physical address and ID verification.

Juicefly is not liable for lost or undelivered packages — issues with undelivered packages should be handled through the third-party carrier. Once a package is marked delivered by the carrier, Juicefly is not responsible for it.

We’ll do our best to help with shipping issues, but please report any errors within 48 hours of the last tracking update. Please enter your address carefully to avoid delays or returns — Juicefly is not responsible for costs related to address errors.

Package Protection is an optional service you can activate at checkout. It covers your order against damage, loss, and theft throughout transit — coverage takes effect immediately after checkout and continues until your products are delivered safely. If you added it at checkout, you’re covered: just file a claim and we’ll handle the rest.

Any reshipping services are at Juicefly’s sole discretion.

If a package is returned due to an undeliverable or incorrect address, we may not refund or send free replacements. If the goods come back to us, we’ll offer a refund less the postage cost.

If a package is returned because the carrier couldn’t confirm an adult signature and ID, a $14 restocking fee may be deducted from your refund. Replacements are only sent after we receive and process the original package, and we are not obligated to cover the cost of resending it.

Refunds Will NOT Be Granted For

• ✕Invalid ID or address provided at purchase
• ✕Delivery refused at the designated address
• ✕Products we do not offer returns or refunds on
• ✕A mistaken or damaged product not reported at the time of delivery

If you’re owed a refund and your package was returned, contact [email protected].

You can cancel your order after placing it online. Depending on the order’s status, a restocking fee of up to 20% may apply:

To check if your order has been dispatched, contact us at (213) 329-5778. When an order is already packed and out for delivery, the restocking fee is deducted and the remaining amount is refunded to your card the next business day.

Our support team is here Monday–Friday, 9 AM–5 PM PST.