Package Protection Claim

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If your package was lost, stolen, or damaged during transit, you're covered. Claims are filed right from your order page — it only takes a minute.

📋 Before You Start

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Package Protection Required You must have added Package Protection at checkout

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Sign In to Your Account Claims start from your order — no order number to type

What's Covered

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Lost Packages

Never arrived or missing in transit

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Stolen Packages

Stolen in transit, before delivery

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Damaged Items

Broken or damaged in transit

How to File Your Claim

Claims are now filed directly from your order in your JuiceFly account. It's faster — we already have your order details, you can add photos as you go, and you can follow your claim's status the whole way through.

1
Sign in to your account Use the email address you ordered with.
2
Open My Orders and find your order Every order you've placed is listed there.
3
Click "Get Help With This Order" Answer a few quick questions and submit — you can attach photos along the way.

Here's what to look for on your order:

Order placedJuly 12, 2026 Total$64.97 Order#JF12345 Delivered July 15 The product you ordered + the rest of your order Track Package Order Again Start your claim here Get Help With This Order Leave a Review

Go to My Orders

You'll be asked to sign in if you aren't already. After you file, you can follow your claim any time under My Account → Help Center.

What Happens Next?

File Your Claim

Start from your order page — it only takes a minute

We Review

Our team reviews within 1-2 business days

Resolution

Store credit, a replacement, or a refund

⚠️ Important Information

Claims must be submitted within 14 days of delivery
Coverage applies to loss, theft, or damage that happens in transit. Theft after a package is marked delivered is not covered
Package Protection must have been purchased at checkout to be eligible
Please allow up to 48 hours for our team to review your claim
Approved claims are resolved as store credit, a replacement order, or a refund

Frequently Asked Questions

How do I know if I have Package Protection?

Open the order in your account under My Orders — if you added Package Protection at checkout, it appears as a line item on the order. It's also listed on your order confirmation email.

Is porch theft covered after my package is delivered?

No. Package Protection covers your order while it's in transit — lost, stolen, or damaged before it reaches you. Once the carrier marks the package delivered, theft from a porch, mailbox, or lobby isn't covered. If that happens, we recommend filing a police report. To help packages arrive safely, you can ship to an address where someone can receive them.

What if I didn't purchase Package Protection?

Package Protection covers shipping problems — lost, stolen, or damaged in transit. Without it, we recommend contacting the shipping carrier directly to file a claim with them. That said, "Get Help With This Order" is still the right place for other problems like a defective product, a wrong item, or something missing from your box — Package Protection isn't required for those.

How long does the claim process take?

Most claims are reviewed within 1-2 business days. Once approved, replacement orders are shipped immediately, store credit is added to your account right away, and refunds are processed within 3-5 business days to your original payment method.

Can I choose between a replacement or refund?

Yes! While filing your claim you'll tell us how you'd like it resolved — store credit, a replacement, or a refund — and our team will do our best to accommodate your preference when the claim is approved.

What evidence do I need for a damaged package claim?

Clear photos showing the damage to both the packaging and the products inside — you can attach them directly while filing your claim from your order page. Keep all original packaging until your claim is resolved.

Where can I check the status of my claim?

Sign in and open Help Center in your account menu (right under Orders). Every claim you've filed is listed there with its current status, and we'll also email you at each step.

Need Help?

Our support team is here to assist you with any questions.

📧 [email protected] 📱 (213) 329-5778