Package Protection Claim

🛡️

If your package was lost, stolen, or damaged during transit, submit a claim below and we’ll take care of you.

📋 Before You Submit

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Package Protection Required
You must have added Package Protection at checkout

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Have Your Order Number
Found in your order confirmation email

What’s Covered

📦

Lost Packages

Never arrived or missing in transit

🚨

Stolen Packages

Including porch piracy

💔

Damaged Items

Broken or damaged in transit

Submit Your Claim

Fill out the form below and our team will review your claim within 1-2 business days.

What Happens Next?

Submit Claim

Fill out the form with your order details

We Review

Our team reviews within 1-2 business days

Resolution

Receive a replacement or full refund

⚠️ Important Information

Claims must be submitted within 14 days of the expected delivery date
Package Protection must have been purchased at checkout to be eligible
Please allow up to 48 hours for our team to review your claim
Approved claims will be processed as a replacement order or refund to original payment method

Frequently Asked Questions

How do I know if I have Package Protection?

Check your order confirmation email or receipt. If you added Package Protection at checkout, it will appear as a line item on your order. You can also check your order in your account under “My Orders.”

What if I didn’t purchase Package Protection?

Unfortunately, we can only process claims for orders that included Package Protection at checkout. Without it, we recommend contacting the shipping carrier directly to file a claim with them.

How long does the claim process take?

Most claims are reviewed within 1-2 business days. Once approved, replacement orders are shipped immediately, or refunds are processed within 3-5 business days to your original payment method.

Can I choose between a replacement or refund?

Yes! When submitting your claim, you can indicate your preference for either a replacement order or a full refund. We’ll do our best to accommodate your preference.

What evidence do I need for a damaged package claim?

Please provide clear photos showing the damage to both the packaging and the products inside. This helps us process your claim faster. Keep all original packaging until your claim is resolved.

Need Help?

Our support team is here to assist you with any questions.

📧 [email protected]

📱 (310) 303-9769